Customer Service Center

Welcome to the mySECURA Customer Service Center.

SECURA Hours:

Monday - Friday, 8 a.m. to 4:30 p.m., Central Time
Except major holidays

Need help with your policy?

Contact your SECURA independent agent for help with any questions about your coverage, policies, quotes, or other concerns.

If you contacted your agent and still need help, contact Customer Service at (800) 558-3405 or email us.

Need help with your claim?

Contact SECURA claims at (800) 318-2136 or email us.
Are you an AZ or CO resident? Call: (866) 356-7870.

Need help with your bill?

Contact Customer Service at (800) 558-3405 or email us.

Having technical difficulties with the website?

Unsure how to do something? Receiving an error? Our Automation Helpdesk specialists are here to assist you. Simply call or email and provide a detailed description of the problem.

Call (800) 558-3405 and select option 6 for Agency Automation from the list of options, or email us. We will respond during our regular business hours: 8:00 a.m. – 4:30 p.m., Monday through Friday.


Physical address:

SECURA Insurance
1500 Mutual Way
Neenah, WI 54956

Our mailing/billing address:

SECURA Insurance
PO Box 819
Appleton, WI 54912-0819

We are closed on weekends and all major holidays.
Requests submitted over a weekend or holiday will be contacted within one business day.