Effective Date: February 9, 2015

SECURA is sensitive to privacy issues on the internet and believe it is important that you understand how we treat the information you may provide to us. This Online Privacy Policy will inform you about how we use and disclose information that we, and our service providers, collect from your visits to my.secura.net (the “Site”) on or through computers and mobile devices.

This Site is owned, operated, and maintained by SECURA Insurance. Unless specifically stated otherwise, the information you provide is never shared with anyone other than SECURA employees or authorized contractors. SECURA never trades or sells its policyholders' personal information except as provided in this policy. We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

PERSONAL INFORMATION

“Personal Information” is information that identifies you as an individual. Personal Information may in certain circumstances include such information as name, address, phone number, email address, credit history, social security number, driver’s license number, and policy or claim information. If you submit any Personal Information relating to other people to us or to our service providers, you represent that you have the authority to do so and to permit us to use the information in accordance with this Online Privacy Policy.

HOW WE MAY USE PERSONAL INFORMATION

We may use Personal Information:

• To respond to your inquiries
• To process claims
• To service your insurance
• To confirm or correct what we know about you
• To help us prevent fraud and other crimes
• To comply with applicable laws
• To contact you at a telephone number you provide to us, including if the number is for a cell phone or other wireless device.
• For our business purposes.
• As otherwise allowed by law.

HOW PERSONAL INFORMATION MAY BE DISCLOSED

Your Personal Information may be disclosed:

• To third parties to help us manage or service our business. These third parties can include but are not limited to: your independent insurance agent or brokers, other insurance companies, regulators, administrators, and service providers that provide services such as website hosting, data analysis, payment processing, information technology and related infrastructure provision, email delivery, and other services.
• To insurance support organizations and consumer reporting agencies. Information that we share with these organizations, such as your claims history, may be retained by them and disclosed to others.
• By you, on message boards, chat, profile pages and blogs, and other services to which you are able to post information and materials (including, without limitation, our social media pages). Please note that any information you post or disclose through these services will become public information and available to the general public. We urge you to be very careful when deciding to disclose your Personal Information, or any other information, on these services.
• To a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).
• As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations; (f) to protect our rights, privacy, safety or property, and/or that of you or others; (g) to detect and prevent fraud; and (h) to allow us to pursue available remedies or limit the damages that we may sustain.
• As otherwise allowed by law.

OTHER INFORMATION WE MAY COLLECT

• “Other Information” is any information that does not reveal your specific identity or does not directly relate to an individual, such as:
• Browser and device information
• Website usage data
• Information collected through cookies, pixel tags, and other technologies
• Physical location
• Demographic information and other information provided by you
• Aggregated information

HOW WE MAY COLLECT OTHER INFORMATION

We and our third party service providers may collect Other Information in a variety of ways, including:

• Through your browser or device: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of services (such as an app) you are using. We use this information to ensure that the Site functions properly.
• Using cookies: Cookies are pieces of information stored directly on the computer that you are using. Cookies allow us to collect information such as browser type, time spent on the Site, pages visited, language preferences, and other anonymous traffic data. We and our service providers use the information for security purposes, to facilitate navigation, display information more effectively, and to personalize your experience while using the Site, as well as for online tracking purposes. We also gather statistical information about the usage of the Site in order to continually improve the design and functionality, understand how the Site is used and to assist us with resolving questions regarding the Site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to automatically decline cookies, or be given the choice of declining or accepting the transfer to your computer of a particular cookie (or cookies) from a particular site. You may also wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html. However, if you do not accept these cookies, you may experience some inconvenience in your use of the Site.
• Using pixel tags and other similar technologies: Pixel tags (also known as web beacons and clear GIFs) may be used in connection with the Site to, among other things, track the actions of users of the Site to compile statistics about usage of the Site.
• IP Address: Your IP Address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). An IP Address may be identified and logged automatically in our server log files whenever a user accesses the Site, along with the time of the visit and the page(s) that were visited. Collecting IP Addresses is standard practice and is done automatically by many websites, applications and other services. We use IP Addresses for purposes such as calculating usage levels of the Site, helping diagnose server problems, identifying the general location of the device, and administering the Site.
• From you: Information such as your location, as well as other information, such as your preferred means of communication, is collected when you voluntarily provide this information. Unless combined with Personal Information, this information does not personally identify you or any other user of the Site.
• By aggregating information: Aggregated Personal Information does not personally identify you or any other user of the Site.

HOW WE MAY USE AND DISCLOSE OTHER INFORMATION

Please note that we may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Information under applicable law, then we may use it as described in “How We May Collect Other Information” section above, as well as for all the purposes for which we use and disclose Personal Information.

THIRD PARTY SERVICES

This Online Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any site or service to which the Site links. The inclusion of a link on the Site does not imply endorsement of the linked site or service by us.

Please note that we are not responsible for the collection, usage, and disclosure policies and practices (including the data security practices) of other organizations, such as Facebook, Apple, Google, Microsoft, RIM, or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer, including any Personal Information you disclose through our social media pages.

CHILDREN’S PRIVACY

The Site is not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide Personal Information through the Site.

MAINTENANCE OF THE SITE

The Site is maintained by us in the United States, and is not intended to subject us to the laws or jurisdiction of any state, country, or territory other than that of the United States.

OUR SECURITY: SAFEGUARDING PERSONAL INFORMATION

We seek to use reasonable organizational, technical, and administrative measures to protect Personal Information within our organization. We have implemented reasonable security measures to meet the ever-changing security threats of the internet. Our web applications are reviewed on an ongoing basis and monitored by network engineers.

Steps we have taken to safeguard your online account and data:

• Strong 128-bit encryption and SSL
  This means that all data sent or received is scrambled while traveling between our systems and your computer, making your information very secure. SSL, short for Secure Sockets Layer, is a protocol for transmitting private information via the internet, using a private key to encrypt data that is transferred over the SSL connection. Addresses of web pages using an SSL connection start with https: instead of http: and most browsers also display an icon of a closed padlock when you visit a page using SSL.
• Secure sign on
  mySECURA is only available to policyholders. When you sign on to the site, you are required to provide a username and password. This secure sign on provides a private and secure environment to access policy and account information.
• System protection
  SECURA uses advanced firewalls and other security technologies to support the continued safety and security of our systems.

Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us at:
SECURA Insurance
1500 Mutual Way
Neenah, WI 54956
Or email:  mySECURAprivacy.

YOUR SECURITY: PROTECTING YOUR INFORMATION

Other things you can do to enhance your security whenever you are online include the following:

• Use an internet firewall (hardware or software)
• Use current software and operating system versions; get updates and security patches regularly.
• Use anti-virus software and download updates frequently.
• Use your own PC.
• Choose a hard-to-guess password and change your password regularly.
• Use a unique username/password, not one you use on other websites.
• Use strong 128-bit encryption available in the latest version of your browser.
• When finished, log off the website and close your browser.
• For additional security, you can also clear your browser’s cache and temporary internet files.

UPDATES TO THIS ONLINE PRIVACY STATEMENT

We may change this Online Privacy Policy at any time. Please take a look at the “Effective Date” legend at the top of this page to see the date of the last revision. Any changes will become effective when we post the revised Online Privacy Policy on the Site. Your use of the Site following these changes means that you accept the revised Online Privacy Policy.

CONTACT US

SECURA welcomes your questions and comments about privacy. Please send an email to mySECURAprivacy.